Shipping & Returns

SHIPPING

Orders are dispatched Monday to Thursday, excluding bank holidays.

Currently we only ship to the UK mainland. (excluding Jersey, Guernsey, Isle of Man)

FREE shipping for all orders over £75. Standard shipping is £8.50 per order.

Orders placed before 3pm will be dispatched on the next available shipping day (not same day).
Orders placed after 3pm may not be dispatched until the 2nd available shipping day (not next day)

We ship all orders with DHL on a next day delivery service, however orders may take up to 5 working days to reach your address due to circumstances outwith our control.

COLLECTION IN STORE: You can visit our brewery shop to collect your order. This is a free service, no minimum spend is required. Your order will be available from 10am the day after your place your order and held for up to 3 days.  For our brewery shop opening hours please click here.

 

 

Returns & ExCHANGES

If you need to return your product, you should make contact with our team by emailing shop@woodfordes.com and then send it to: Woodforde’s Brewery, Slad Lane, Woodbastwick, NR13 6SW, enclosing details of the reason for return and your order number.

Live beer products are not eligible for a refund or exchange until they have been inspected in our laboratory & compared with samples from the same batch. Looking after your beer correctly is the best way to make sure it is in the same condition when you drink it as it was when it left the brewery. You can find some FAQ’s on storing your beer here.

You will be responsible for paying return shipping costs. Shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be included in the amount you receive.

If you need to exchange a product depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Nor are we responsible for the loss of your returned item in transit.