Our Brewery Shop
Frequently asked questions
The brewery shop is open 7 days a week from 10am. Being located in our brewery tap The Fur & Feather Inn means we stay open until around 9pm every day and sometimes later. If you have placed an online order for collection these will be available for collection after midday.
Mini-Casks & Beer Boxes contain live beer and have a best before date. Once opened the life & quality of the beer is affected by how it is stored. We recommend keeping them in a cool, dry place between 11-14 degrees however a household fridge is better than risking it getting too warm.
With a beer box regularly release the excess pressure by opening the tap while the box is upright and releasing any air. Before use turn the box horizontal, with a slight forward tilt and allow it to settle for at least 24 hours before discarding the first small glass and enjoying your Woodforde’s beer! Similarly for a mini-cask vent the can and allow it to settle for at least 8 hours. If stored correctly at the right temperature and reducing the amount air accessing the container a mini-cask can maintain quality for 3-5 days whilst a beer box can achieve 7-10 days.
We despatch all orders within 3-5 days of receiving them. Once the item has been collected by our delivery partner you will receive a tracking number. On the day of delivery you should receive a text message or email to confirm. If your order arrives in part or fails to arrive we ask that you allow an additional working day before contacting us as we will only be able to see the same information as you on the tracking platform. After an additional day please contact us and one of our team will look into your enquiry with DHL
Our team are here to help you enjoy our award winning beers. Please don’t hesitate to get in contact if you have any questions and the best way to do this is via the contact us form on the website. We try to respond to all messages within 3 days however at peak times this may be slightly longer.